Hello Everyone! We wanted to share a few changes or updates since the COVID restrictions have eased up a bit.
We are frequently asked about why it is so difficult to get an appointment, so we want to share with you the state of the Veterinary Industry in general across the country. When COVID first hit, so many people began working from home and spending more time with their pets. They started noticing problems a lot sooner and that led to an increase in appointments. At the same time, staffing dropped, resulting in an increased burden on fewer people. As the months wore on, more people got new pets. As it stands now, there are 25% more pets on average than there were before the pandemic. Clinics everywhere are working well beyond capacity, as there is also a severe staffing shortage. There are simply no applicants to choose from. We ask for your continued patience as we work as hard as we can to be able to provide quality care for your pets.
To that end we have updated our cancellation policy. Each appointment slot is prized. There is a cancellation list 3 pages long for open appointments so if you cannot make your scheduled appointment, PLEASE give us sufficient notice so that we may see another patient instead. Also, please be on time or early to your scheduled appointment. If you are 15 minutes late, your appointment WILL be rescheduled. If you simply do not show up for your scheduled appointment, you will be required to pre-pay for your next visit. We are trying to help as many people as we can, so if you can’t make your appointment, give it to someone else in need.
If you need a prescription refill, we require 24 hours to fill the medication or written script. If you need the medication same day, there will be a $10 STAT Pharmacy fee.
We also are not able to send out texts or phone calls every month with reminders for preventions. If you need help with those reminders, we have put links on our webpage to reminder applications for your phones. Check them out at www.lagunacreekvet.com.
Thank all of you so much for your continued patience and support, particularly over the last 2 years or so. We continue to work hard to provide you with the best quality care for your pets, and look forward to the day when we can get back to business as usual.
Sincerely,
The Doctors and Staff at Laguna Creek Veterinary Hospital
